At Powell Commercial, we are committed to providing a high standard of service to all clients and business partners. If at any time you are dissatisfied with our service, we encourage you to let us know so that we can address your concerns promptly and fairly.
Complaints may be submitted by:
Telephone
Written correspondence
When contacting us, please provide as much detail as possible, including your name, contact information, and details relating to your complaint so that we can investigate the matter fully.
Once a complaint has been received, we will:
Acknowledge your complaint promptly
Review the matter thoroughly and fairly
Keep you informed throughout the process where appropriate
Aim to resolve the issue as quickly as possible
If additional time is required to investigate the matter, we will keep you updated regarding progress and expected timescales.
We value client feedback and view complaints as an opportunity to improve our services and customer experience. All complaints are handled professionally, confidentially, and in accordance with our internal procedures and regulatory obligations where applicable.
If you remain dissatisfied following our response, you may have the right to refer your complaint to the appropriate regulatory or dispute resolution body where relevant.
Powell Commercial is a trading name of David Roberts & Partners (Insurance Brokers) Limited. Authorised and regulated by the Financial Conduct Authority (register number 143840). Registered office: Chancery House, Slaidburn Crescent, Southport, PR9 9YF. Registered in England & Wales Company No. 1329408.
